Customer Service Policies

Your satisfaction is our concern. Our goal is to meet and even exceed your expectations. We are happy to assist you when items are damaged or lost in shipping or you have a valid manufacturers warranty claim. We gladly accept returns and exchanges.  
Please review our Specific policies below
  1. Items damaged  in  shipping are are handled by the shipping carrier. 
  2. Missing packages claims are handled by the shipping carrier
  3. Product Warranty claims are handled by the manufacturer. 
  4. We will accept your return or exchange of unused items for 30 days after you receive item under the following conditions. 
  • To be eligible for a full refund of a returned item(s) or a full credit for an exchanged item(s) , the returned, or exchanged item(s) must meet the following conditions.
  • The item(s)  must be in original. unused condition, with original manufacturer's packaging,  with all product tags, instructions and paperwork, In other words, the item being returned or exchanged must be the same unused condition as originally sold to you and shipped to you   
  1. If your return item(s) or exchange doesn't meet the above conditions or doesn't meet our like new standard,  your item will be subject  to a 20% restocking fee, .This 20% restocking fee will be deducted from your final refund, only if upon inspection by our customer service department, your item(s)  appears to be used, worn, scratched, not in the manufacturers original packaging or is missing product tags, instructions and paperwork.  
  2. To better serve you, returned or exchanged items will require a return authorization number (RA#) supplied by our customer service department. A RA# will speed your refund if you are returning an item and will speed up your exchange.Items without a RA# will not be accepted (refused) and returned to sender. 

 Our Return Policy. 

  • We will gladly accept your unused Return item(s)  for 30 days after tracking information  shows you received the item(s) from us
  • A return authorization number (RA#) is required to return an item. You can get your by contacting customer service by phone, email or using our contact form.
  • Customer is responsible for the cost of return shipping to us. If you can provide your own label,  we suggest you insure and provide tracking for your prepaid return package. If you provide a picture (take picture with phone) to us of the return package, we can provide you a prepaid label with tracking by email and deduct the cost of the label from your refund when we process your return.. 
  • We 



Should you have a problem we encourage you to call us and we make every attempt to find a way to make everyone happy. In all cases the buyer pays and is responsible for all shipping & handling fees back to us if that becomes necessary. 

  • All return or exchanged items must be returned in original, unused condition with original tags, stickers and original invoice. returned items should be returned in original shipping carton. 
  • All returned items will be subject to a 10% restocking fee.and customer is responsible for return shipping charges. Sorry No Exceptions! 
  • Exchange customers are responsible (pay) for shipping charges back to us. We will pay return shipping charges for exchanged item. 
  • International order are final sale and we do not accept returns. or exchanges